Managed IT Services: your IT runs without you having to worry about it
For us, Managed IT doesn't mean an "emergency hotline", but ongoing responsibility: monitoring, updating, securing, documenting – and then helping when something does go wrong. With fixed support hours Monday to Friday, 10:00 to 16:00. Round-the-clock availability is available optionally as a premium SLA.
What ongoing support actually means
Scope is defined in writing before the start – including the number of workstations, servers and locations supported. The following building blocks are part of every Managed IT engagement.
User support
A single point of contact for your staff's incidents and questions – via ticket, email and phone. Within support hours Mon–Fri 10:00–16:00, with an agreed response time per priority level.
Monitoring & alerting
Monitoring of servers, workstations, network components, backups and storage capacity. Many incidents are detected and resolved by us before they reach you.
Patch & update management
Regular updates of operating systems and applications in planned windows, including testing and rollback options.
Security operations
Endpoint protection, permission reviews, account management for joiners and leavers, review of multi-factor authentication, and regular evaluation of security-relevant alerts.
Backup monitoring & recovery testing
Verification of backups, documented test restores, and a reliable statement of how long a recovery actually takes.
Documentation & IT review
Maintained system documentation, licence and device overview, and a regular review meeting: what happened, what's coming up, what should be invested in.
Standard support hours – and when 24/7 is really worth it
We deliberately don't promise blanket 24/7 support. A promise that only exists on paper helps no one – and genuine round-the-clock availability costs money, because it requires people who are reachable at night.
The standard is therefore Monday to Friday from 10:00 to 16:00. For most companies, this covers the relevant operations. If you work in shifts, monitor production, or need to be available to customers outside these hours, you can add a premium SLA.
On-site visits take place by arrangement. The majority of work is done remotely, because it is faster and no travel time needs to be paid for.
Support hours and response times
| Level | Availability | Response time at P1 |
|---|---|---|
| Standard (included in the package) | Mon–Fri 10:00–16:00 | within support hours |
| Premium SLA level 1 (add-on) | 24/7, 365 days a year | 60 minutes |
| Premium SLA level 2 (add-on) | 24/7, 365 days a year | 30 minutes |
P1 refers to a critical incident where the company or a significant part of its operations cannot function. Level 2 requires continuous on-call cover and is significantly more expensive than level 1 – we only recommend it where downtime immediately causes high costs. Specific terms are set out in the quote.
From contract to supported operations
The transition into support typically takes two to four weeks. During this time, the foundation is created without which Managed IT would just be reacting on request.
Intake
We record systems, access rights, contracts, licences and locations, and fully document the current state.
Hardening
Critical gaps are closed first: backups, access, updates, administration accounts.
Tools
Monitoring, ticketing system and remote support are rolled out and explained to your staff.
Ongoing operations
Fixed maintenance windows, monthly reporting and regular review meetings on status, risks and planned investments.
Managed IT for small and medium-sized enterprises: the difference to hourly billing
Many companies support their IT on an ad-hoc basis: something happens, someone calls, a technician comes, and it's billed by effort. This model has a structural drawback – no one benefits from the absence of incidents. Managed IT reverses this logic: for a fixed monthly fee, we take responsibility for operations. The more stable the environment, the less effort is required – for both sides.
What changes in practice
- Predictable costs: a fixed monthly amount instead of fluctuating hourly invoices, based on the number of workstations and systems.
- Prevention instead of reaction: full hard drives, expired certificates or failed backups are detected before they cause downtime.
- Knowledge is retained: documentation is maintained continuously. There is no longer a situation where only one person knows how something is set up.
- Security becomes routine: permission reviews, updates and backup tests happen according to plan, not whenever there happens to be time.
Which company sizes benefit
Managed IT generally makes sense from around five to ten workstations upwards. Below that, lean pay-as-you-go support with baseline protection is often sufficient. Above around a hundred workstations, we frequently complement an existing internal IT team rather than replace it – for example on topics like security, monitoring or cover during leave.
Interaction with the other areas
Because Opervanta also runs accounting and backoffice, we know your commercial workflows. This is a tangible advantage in IT decisions: when an invoicing process is digitalised or a document system introduced, no one needs to first explain how bookkeeping and filing work in-house. For larger undertakings – such as a full cloud migration – we provide formal project management support where needed.
Frequently asked questions about Managed IT
What does Managed IT cost?
Does support really only apply Mon–Fri from 10:00 to 16:00?
What counts as priority 1?
Do we have to switch our systems?
What happens if we want to end the support?
Are hardware and licences included in the price?
How much support does your IT really need?
In the free strategy call, we look at your size, systems and risks, and tell you which service level is appropriate.